Shipping & Delivery
We ship worldwide — and it’s always FREE!
Soft Splendor is based in Singapore, with fulfillment centers across Asia. Your order may ship from different locations depending on stock availability, but rest assured: all orders come with free international tracked shipping.
We partner with trusted global suppliers and artisans to offer you the best prices. That means your order may be shipped from various regions.
- Singapore orders: Typically delivered within 8~14 days
- International orders: See the estimated delivery time in the Shipping table on each product page
- Tracking details will be sent via email once your order is on the way
Because we ship directly from top factories around the world, delivery may take a little longer — but this allows us to pass significant savings on to you. And of course, everything is backed by our risk-free money-back guarantee. See our Return Policy for more details.
Friendly reminder: Please double-check that your shipping details (unit number, apartment, etc.) are complete to ensure successful delivery.
WHY ARE OUR PRODUCTS SO AFFORDABLE?
We keep things simple and skip the fancy packaging — this helps us keep prices low while focusing on what truly matters: quality and style. By shipping items directly from our suppliers' factories in their original packaging, we reduce unnecessary costs and pass the savings on to you.
So, if you're buying something as a gift, we recommend adding a separate gift box for a nicer presentation. Feel free to check out our range of Jewellery Boxes or Gift Pouches to find the perfect one!
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER (STANDARD SHIPPING)?
Order processing time takes 1-2 business days. Then shipping usually takes 1 week to 2 weeks after that! However, due to the distance between countries, slow postal services, and shipping delays, it can sometimes take longer, although this is rare! It depends on what you purchased & where you live! You can 'CONTACT US' or email info@softsplendor.com for any help.
MY ORDER HAS NOT ARRIVED YET?
While some parcels may arrive early, some may experience shipping delays, or you may live in a more isolated region from where we produce and ship from. If it does not arrive we can ship you another item or help you with a full refund :)
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
Good news — all prices listed on our site are tax-free. Fashion jewelry and accessories are duty-free in Singapore, and our packages are typically small in size. This means you won’t be charged any customs duties or import taxes.
For international orders, most parcels arrive without additional charges, especially for small accessories like fashion jewelry. That said, customs policies vary by country, and in rare cases, import fees may apply. These charges, if incurred, are the responsibility of the buyer. For the most accurate and up-to-date information, we recommend contacting your local customs office.