Shipping & Delivery
We ship EVERYWHERE and shipping is FREE!
Soft Splendor is based in Singapore, with our fulfillment centers and warehouses located across Asia. Different products may be shipped from various locations depending on stock availability. We offer free international tracked shipping, so no matter where you are, you can shop with us!
To provide the best prices and products, Soft Splendor partners with global merchants and artisans. This means your order may be shipped from different regions. For local deliveries in Singapore, shipping usually takes around 8 days. For international orders, please refer to the 'Shipping' table on the product page for estimated delivery times. Don’t worry if your order doesn’t arrive right away—it’s on its way! You can track your shipment using the custom tracking number provided via email.
We ship directly from top factories around the world and pass the savings on to you. The trade-off? A slightly longer shipping time. The upside? Exceptional savings on high-quality items, all backed by our risk-free money-back guarantee. For further details, please refer to our Return Policy.
*Remember to enter all important shipping information like your house / apartment / room / suite / street number, etc to ensure successful delivery.
WHY ARE OUR PRODUCTS SO AFFORDABLE?
Our products are priced lower because they do not come with customized packaging featuring our brand name. Unlike other online retailers who factor in the cost of branded packaging with their brand name, we dispatch our products directly from our suppliers' factories in their original packaging.
Hence, if you're purchasing as a gift, we recommend purchasing a separate gift box for better presentation. You can explore our selection of Jewellery Boxes or Gift Pouches for the perfect option.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER (STANDARD SHIPPING)?
Order processing time takes 1-3 business days. Then shipping usually takes 1 week to 2 weeks after that! However, due to the distance between countries, slow postal services, and shipping delays, it can sometimes take longer, although this is rare! It depends on what you purchased & where you live! You can 'CONTACT US' or email info@softsplendor.com for any help.
MY ORDER HAS NOT ARRIVED YET?
While some parcels may arrive early, some may experience shipping delays, or you may live in a more isolated region from where we produce and ship from. If it does not arrive we can ship you another item or help you with a full refund :)
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. Usually, there are no custom or tax charges, however, there are always rare exceptions.